|COUNTRY||DELIVERY TIME||SHIPPING COSTS|
|Spain*¹||24/48 working hours in the peninsula.
48/72 working hours in the Canary Islands, Balearic Islands, Ceuta and Melilla.
|*¹ Orders to the Canary Islands come with an invoice without VAT. the import expenses and the payment of the IGIC must be assumed by the buyer at destination.|
|Germany, Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway*², Netherlands, Poland, Portugal, Republic of Slovakia, Slovenia Czech, Sweden, UAE, UK||24/48 working hours||free shipping|
|USA, Canada||48/72 working hours||free shipping|
|Switzerland*², Liechtenstein*², Turkey*², San Marino, Iceland*², Macedonia*², Monaco*², Denmark||48/72 working hours||€16.00 - For orders under €100.00
Free shipping from €100.00
|*² IMPORTANT: Possible additional costs of customs and taxes of the destination country are out of our control and NOT included in this price, so they must be assumed and processed by the buyer and paid at destination. In case of doubt, we advise you to consult the authorities of your country about the formalities and import procedures and customs expenses.|
|Mexico*3, Chile*3, Ivory Coast*3, New Zealand*3, Australia*3, India*3, Singapore*3, Vietnam*3, Taiwan*3, Malta, Bosnia and Herzegovina*3, China*3 , Brazil*3, Jersey*3, Qatar*3, Sierra Leone*3, South Africa*3, Dominican Republic*3, Israel*3, Peru*3, Hong Kong*3, Indonesia*3, Philippines*3, Kuwait* 3, Mauritius*3, Colombia*3, Albania*3, Honduras*3, Monaco*3, Andorra*3||72/96 working hours||€16.00 - For orders under €100.00
Free shipping from €100.00
|*³ IMPORTANT: Possible additional costs of customs and taxes of the destination country are out of our control and NOT included in this price, so they must be assumed and processed by the buyer and paid at destination. In case of doubt, we advise you to consult the authorities of your country about the formalities and import procedures and customs expenses.|
We understand that as a customer you expect to receive your order as soon as possible, that is why we work to deliver your order as soon as possible, respecting delivery times. Even so, launch periods, promotions or Black Friday and Cyber Monday campaigns are excluded, in which these deadlines are not guaranteed.
In order to know when your order is shipped, keep an eye on your email inbox. We will send you a shipping confirmation of your order and you will also receive an SMS from the logistics company indicating the estimated delivery date. If you place the order on a business day before 2:00 p.m., you could receive it the next business day, otherwise, the deadline is increased one more day. On weekends or holidays, shipments are handled the next business day.
Orders placed during office hours (Monday to Thursday, from 7:00 a.m. to 3:00 p.m. and Friday from 8:00 a.m. to 1:00 p.m.) are processed on the same day and delivery times depend on the country of origin. destiny. Shipments are not made on Saturdays, Sundays or holidays, but the next business day.
How does the shipment work and what to do if I am absent from my home on the day of delivery?
A first delivery will be made to the shipping address indicated and if you are absent at the time of delivery, the courier will try to leave a warning note in the mailbox. It is not always possible to leave a note, since sometimes the courier cannot access the portal or the housing complex. After this first delivery attempt, the delegation that distributes your area will try to contact you to arrange a second delivery. If you are also absent on the second delivery, the order will remain in the delegation in your area so that you can pick it up at the agency. If for some reason they have not been able to contact you to agree on the delivery, you can write to us at email@example.com so that we can provide you with contact information or help in whatever is necessary.
It is possible that, for shipments to the Canary Islands, customs management involves opening the order.
How can I track my shipment?
You can track your shipment using the link that you will find in the email that confirms the shipment of your order. If you prefer, you can follow up using a tool that you will find in the SMS that the logistics company will send you.
Can I receive my order in the time slot of my choice?
You can leave your preferences about the delivery time in the comments box for the carrier that you will find before finalizing your order. Although we know that they do their best to be able to deliver within the specified time, it may be difficult for them to comply depending on the carrier's route. Do not be impatient! Also, if you prefer, you can select a collection point and pick up your order whenever you prefer.
What happens if my delivery address is incorrect?
We recommend that you review the address indicated when placing your orders to ensure that the data is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, contact us as soon as possible at firstname.lastname@example.org . This management can also increase the delay in delivery between 24 and 48 hours more. Don't forget to check all the fields well!
Non-working days in our logistics center for the year 2022. On these days orders are not prepared, therefore orders are delayed to the next working day. We apologize for the inconveniences:
day 1, 6 and 7
April: day 15 and 18
June: day 6 and 24
July: days 25 and 26
August: day 15
October: day 12 and 31
November: Day 1
December: days 6, 8 and 26