Withdrawal, Returns and Refunds

At Niche Beauty Lab we want you to be completely happy with your purchase. In addition to your statutory right of withdrawal, we voluntarily grant you extra return options. Below you will first find your statutory right of withdrawal (Section 1) and then our additional voluntary services that go beyond it (Section 2).

1. Your statutory right of withdrawal (14 days)

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. Where several goods ordered in one order are delivered separately, the period runs from the day on which you acquire, or a third party indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us — Niche Beauty Lab, S.L., Sociedad Unipersonal, Calle Germans Bassas 2, 08360 Canet de Mar, Barcelona, Spain, tel. +34 972 330 787, email: question@nichebeautylab.com — of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion / loss of the right of withdrawal

The right of withdrawal does not exist, or is lost, for contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, where they have been unsealed after delivery. This applies in particular to opened cosmetic and skincare products. As long as the seal / original packaging is unopened, your right of withdrawal remains.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

• To: Niche Beauty Lab, S.L., Sociedad Unipersonal, Calle Germans Bassas 2, 08360 Canet de Mar, Barcelona, Spain, tel. +34 972 330 787, email: question@nichebeautylab.com
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
• Ordered on (*) / received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.

2. Our voluntary services (beyond the law)

In addition to your statutory right of withdrawal, we offer you the following voluntary options. These services are voluntary and do not affect your statutory right of withdrawal (Section 1) or your statutory rights in the event of defects (Section 3).

2.1 60-day satisfaction guarantee

If a product does not suit your skin type, does not meet your needs, or you are not 100% satisfied, you may return it within 60 days of receipt — that is, even after the statutory 14-day withdrawal period has expired. Conditions:

• Return within 60 days of receiving the order.
• Products unused and in their unopened, sealed original packaging.
• Products in perfect condition.

To do so, write to us at question@nichebeautylab.com with your order details and the reason for the return.

Return costs: For a return under this voluntary guarantee, you bear the cost of the return. You may choose the shipping service freely. On request, we will organise collection; a charge of €7.95 will then be deducted from the refund amount.

2.2 Skin-compatibility guarantee

If one of our products causes a skin reaction or allergy within 6 months of opening or first use, we will refund the full amount and arrange free collection of the product for further analysis.

3. Damaged, defective or incorrectly delivered goods

Irrespective of the right of withdrawal and the voluntary services, you have your statutory rights in the event of defects (legal guarantee). If you have received a damaged or defective product, or the delivery does not match your order, please contact us at question@nichebeautylab.com with your order details and the items concerned (a photo is welcome). In this case we bear the cost of return or collection and of replacement.

4. Amending or cancelling your order

As long as your order has not yet been processed and dispatched, you can amend or cancel it free of charge. Please contact us as soon as possible at question@nichebeautylab.com. Once the order is ready for dispatch or is with the carrier, cancellation is no longer possible; you can then use your right of withdrawal (Section 1) or our voluntary return (Section 2).

Customer service hours: Mon–Sat, 9:00–13:00 and 15:00–17:00.

We do not currently offer product exchanges. If you would like a different product, please return the goods received and place a new order.

5. Refunds

Once your return has reached us and been checked, we will process the refund.

• Statutory withdrawal (Section 1): refund within 14 days at the latest; we may withhold payment until the goods are received back or you provide proof of return.
• Voluntary return (Section 2): refund after the goods are received and checked, generally within 14 days.

Refunds are always made to the same means of payment you used for the purchase. A refund to a different card or account is not possible. Once processed, you will receive an automatic confirmation email. Processing times may be longer during sale or holiday periods.

Responsibility during the return: until the goods arrive at our warehouse, you are responsible for the returned goods. We recommend (though this is not obligatory) that you keep proof of postage.

6. Purchases via retailers or third parties

We accept exchanges and returns only for products purchased through www.nichebeautylab.com. For products from authorised retailers, their respective return conditions apply.

7. Responsible use

If we observe unusual patterns or suspect misuse of the return options, we may contact you and, where misuse is established, may block your customer account. If your account has been blocked and you still need to make a return, please contact our customer service beforehand.

These voluntary measures do not affect your statutory rights — in particular your right of withdrawal and your rights in the event of defects.